Overview
This Privacy Policy describes how InmateTelefone ("we," "us," or "our") collects, uses, and protects information when you use our website and messaging, calling, and photo-sharing services.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment details when you create an account, purchase a plan, or contact us. We also collect information related to your incarcerated loved one's inmate ID number, which is used solely to route messages and credit the correct account.
How We Use Your Information
- To create and manage your account
- To process payments and credit the correct inmate account
- To deliver text messages, photos, and account notifications
- To respond to support requests
- To maintain the security and integrity of our services
SMS Messaging
Your mobile phone number and consent to receive text messages are never shared with third parties or affiliates for marketing or promotional purposes. See our SMS Opt-In for full details on our messaging program.
Payment Information
Payments are processed securely through our third-party payment processor. We do not store your full credit card number on our servers.
Information Sharing
We do not sell your personal information. We may share information with service providers who help us operate our platform (such as payment processing and SMS delivery), and when required by law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of SMS messages at any time by texting "STOP." You may request access to, correction of, or deletion of your personal information by contacting us.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us or email support@inmatetelefone.com.