When an inmate calls you on your LocalCall number the cost is dramatically reduced. Inmatetelefone works using the prisons’ existing phone systems, but makes the calls cheaper because when the inmate reaches you on your home, office or cell phone by dialing a number “local” to the institution and is thus charged for a “local” call instead of a “long distance” call.

Because the rates charged by the facility are based on the distance to your phone number. The shorter the distance, the cheaper the call. By using our LocalCall phone numbers, the distance dialed by the inmate is reduced to one that is as short as possible from the prison thus saving money on each call.

No! For two reasons: 1. We do not offer services to inmates. We offer our service to their friends and families. The FCC prohibits prison officials from dictating to you who or where you obtain telephone service. And 2. When inmates dial your LocalCall number they must use the same prison phone system they use to make any other prison phone call. LocalCall service does not change any of the prison’s phone system security features. Your calls can still be monitored by prison staff and you can still deny or accept calls at any time. All facility rules and regulations continue to apply.

Yes it is. We do not alter any of the BOP’s telephone procedures used to ensure “safe” calls. We provide you with a phone number outside the prison, but still local to it. When a Federal inmate dials your LocalCall number, they still go through the prison phone system and they still must put LocalCall numbers on their approved call list. This is what allows them to comply with the applicable rules, but changes their calling rate from 23 cents per minute to 6 cents per minute.

The BOP has a very narrow definition for what numbers qualify as “local” calls. Having the same area code does not necessarily qualify the call for local rates. In fact, we found that the BOP does not even follow the definition for local calls followed by most phone companies. We verify every number with our providers to ensure that our lines are charged local rates by each facility. We offer an unconditional guarantee for all our LocalCall numbers that local charges will always apply.

Yes it does. It was designed to work with any phone system where there is a price difference between the local and long distance calling rates. If the prison requires the inmate to make collect calls it will be necessary to setup a pre-paid account with the institution’s phone provider. But we have found that in most cases you will still receive a large discount from those providers because now your loved one is using a local phone number to call you!

Yes it does. Our service works by providing a phone number local to the jail. If you’re already within the jail’s local calling area, then it’s unlikely that we will save you money on calls. We’ve discovered that if you’re more than 3 miles away from the jail, a local phone will save you money on calls!

The savings will vary. Since most of these calls will still require a pre-paid account with the phone provider associated with the facility, it will depend on what they discount for local calls versus long distance calls. We have found that these savings are typically 35-80% on each call. Check our website for more information.

Yes! Signing up for LocalCall service does not mean you or the inmate don’t pay the jail or prison for telephone service. Signing up for LocalCall service only means you’ll pay them a lot less for each call. Because the inmate will NOT be using the prison’s phone to make a long distance call to reach you. Instead the inmate or you will only pay the jail’s phone service for a local call which is much much cheaper.

The destination number is the term we use for existing phone number(s) you want the LocalCall number we issue to be connected to. So the LocalCall calls will ring on the “destination numbers” of your choice.

Yes you can! LocalCall service works with any phone service you currently have: home phone, cell phone, office phone etc. You do not have to buy a new phone, install hardware or order additional service to have LocalCall service, so the savings start with the very first call!

Yes! We accommodate any change to your service free of charge. Moreover, any number of phones can be connected to each LocalCall number. There are no fees for changes.

Yes you can! You can have as many LocalCall numbers as you like! You can have a LocalCall number for every phone you own or you can have each LocalCall number ring multiple phones. Additional LocalCall number require a monthly fee for origination charges and local taxes. All LocalCall numbers may be controlled and charged to a single Inmatetelefone Account.

We offer a variety of cost saving plans!Using Inmatetelefone will dramatically reduce the cost of calls from prison. To find out the cost of our specific plans, please go to our pricing page by clicking here.

There are NEVER any connection or termination charges for using our service. There are no hidden costs of any kind!

We will allocate you new LocalCall numbers that will be “local” to the new facility.

There are never any hidden charges. Our rates are all inclusive. Any restrictions will always be prominently displayed.

We will first verify that we have the LocalCall number(s) that will work for your inmates’ facility in stock. If we do, we will issue you the LocalCall phone number immediately and only then charge your account! If we do not have the suitable number(s) in stock, we’ll work to get the local number closest to the facility and notify you by email once it is activated and charge your account then!

Adding services is easy. Just call one of our customer service representatives, or e-mail your request to: clients@Inmatetelefone.com, or log into our website. You can pay with any major credit card, PayPal, check or money order.

Most prisons do not allow inmate related accounts to be denominated in funds. Minute denomination enables us to do periodic promotions where we can provide inmates with additional minutes for more phone time. If accounts were denominated in cash, we would be prohibited by law and/or violate most prisons’ policies for giving inmates anything.

Each Inmatetelefone LocalCall number is for actual local phone service near the inmate’s facility. Every phone number has monthly charges and fees. This monthly charge is part of our cost in providing you service.

The Bureau of Prisons charges 23 cents per minute for all direct dialed non-local calls in the United States (and 99 cents for international calls). Our LocalCall numbers are only charged 6 cents per minute rate by the prison. So if your inmate is calling for their entire 300 minutes each month, their direct costs (as charged by the prison) for the calls will drop from $69 to only $18 using our service.

If your inmate will add us to his approved list, we can send him/her information via the TRULINCS e-mail system pertaining to their account status and information on any promotions, specials or new services. They must first add us to their list, then he must send to Inmatetelefone the first e-mail requesting information.

Of course! In fact our LocalCall service may help you more than someone who lives in the US! Most prisons charge inmates punitive rates for making international calls. For example the BOP charges Federal inmates 99 cents per minute for international direct dial calls. Inmatetelefone is dedicated to providing cost savings to all our clients! Our International Plan will save you as much as 75%!

In order to issue LocalCall numbers that will save you and the inmate as much money as possible, it is vital that we know the correct location for each. Our service works by making sure that each inmate is dialing a call local to their particular prison.

Yes we do! We do not share or sell your information with any one in any way. We consider the privacy of our subscribers and users to be our primary concern.

We do not keep all phone numbers in stock. Sometimes we must order them from our own service providers. A status of “back order” means that we know where it is and can have it available for you within a short time. This can vary from 24 hours to up to a week depending on where the number is located.

Not available means that we are having difficulty finding a suitable number for your particular facility. We will not just give you any number, but make sure that the numbers we use will save you money. Because of this, sometimes our search takes a little more time. We will notify you via email when we find the right number to save you money on your calls!

Yes! Our sales and support team is available to assist you with your order Monday through Friday from 8 AM until 10 PM, Saturday from 10 AM until 8 PM and Sunday from 12 PM until 8 PM. All times are Eastern Standard Time. Just give us a call at +1(347)587-8987

Simply call us at +1(347)587-8987, send us an e-mail or go to your account management page and cancel the service. Your account will be canceled at the end of your billing cycle and your bank card will NOT be billed ever again.